In short, an educational agency or institution may disclose personally identifiable information from an education record to appropriate parties, including parents of an eligible student, in connection with an emergency if knowledge of the information is necessary to protect the health or safety of the student or other individuals. However, it is important to determine if the situation is a true emergency/crisis before releasing information. If you are unsure, you may instead decide to contact the student and instruct them to contact the family member without disclosing any information from the education record.
An educational agency or institution may take into account the totality of the circumstances pertaining to a threat to the health or safety of a student or other individual. If the agency or institution determines that there is an articulable and significant threat to the health or safety of a student or other individuals, it may disclose information from education records to any person whose knowledge of the information is necessary to protect the health and safety of the student or other individuals. If, based on the information available at the time of determination, there is a rational basis for the determination, the Department of Education will not substitute its judgment for that of the educational agency or institution in evaluating the circumstances and making a determination.